Frontier Bus lInes Because We Care 1-888-LETS BUS
(538-7287)

Frequently Asked Questions

Q. Why travel by bus?
A. Buses are safe, in fact, twice as safe as flying and 46 times safer than driving an automobile.  They are the most fuel efficient and better for the environment. They also deliver you right to the doorstep of your destination.
 
Q. Are the buses restroom equipped?
A. Yes, all our buses have a working restroom.  In very extreme cold, we may have to close it due to freezing however your driver will make every effort to find alternate restroom facilities on the trip if necessary.

Q. Are the buses WIFI equipped?
A. Yes, all our coach's are now equiped with WIFI with limited data usage.  Additional data plan options are available at users cost.
 
Q. Are the buses air conditioned?
A. Yes, all our buses have air conditioning.
 
Q. Can you have liquor on board?
A. The Province of Alberta requires those who charter a bus who wish to have alcohol on board to purchase a liquor licence from a liquor store and to show that certificate to the driver prior to departure.  Your liquor permit is issued by Albert Liquor Control Board and is therefore valid only for consumption while travelling in Alberta.  To make application one must first produce a letter from Frontier Bus Lines. A damage deposit is required by credit card (Visa/Mastercard) 1 week prior to departure.
We are in agreement to this subject to:
1) Only pre-mixed drinks (cans or bottles) such as beer or coolers allowed.
2) Maximum of 3 drinks per person round trip. Please ensure the liquor permit reflects this limit.
3) The person obtaining the liquor permit is responsible to ensure only the maximum allowance is brought on board the coach. Any liquor in excess of the approved 3 drinks/person round trip will be put in storage under the coach and returned at the end of the trip.
4) The company’s event organizers, and/or person obtaining the liquor permit are responsible for the travel safety of passengers once they reach their destinations.
5) If extra clean up is needed, it will be at the expense of the company’s event organizers, and/or person responsible for booking the coach.
6) A damage deposit will be required.

Q. What are the driver's hours of service parameters?
A. All our drivers must abide by the Department of Transportation regulations.  They must keep an updated log book which can be inspected by a D.O.T. official or RCMP at any time to ensure compliance.  Maximum driving time is 13 hours.  Maximum shift length (hours of service) is 14 hours.  Minimum off-duty time per day is 10 hours with a minimum time between shifts (core rest period) of 8 hours. Manditory day off after 14 days of continuous service.  Additional rules apply for travel in USA.
 

Q. On overnight trips, who pays for the driver's room?
A. Customers are responsible for the driver's lodging (private room).  Many groups also budget for the driver's meals and invite him to join them.
 
Q. What are examples of other fees we might face on a trip?
A. Customers are responsible for parking fees, ferry fees, park entrance fees, and admission fees depending on the type of trip being experienced.  Optional and very much appreciated is a gratuity (not included in charter quote) to the driver.
 
Q. What is the Canadian Guideline regarding driver gratuity?
A. Gratuities should be presented for exceptional service as determined by those receiving the service. In the bus transportation industry the guideline can be based on $50.00 to $100.00 per day.  Remember, your driver carries a great responsibility  ..... your safety.
 
Q. How far in advance should I make a reservation?
A. We recommend booking as early as possible. A last minute booking may lead to disappointment but we will endeavor to solve your needs as quickly and efficiently as possible based on bus and driver availablity.
 
Q. How do I contact you after business hours?
A. We are at your service 24/7  Normal buisness hours are Monday thru Friday 8:30 AM to 5:00PM, after hours please call our main office number (403-347-4990) and at the end of our voice message you will be directed to emergency cell phone numbers.
 
Q. How is a charter trip priced?

A. It depends on length and distance of the trip and what size motorcoach best suits your needs.  Each charter is priced individually so call us or email us and we will provide you with a quote.